We've compiled a list of frequently asked questions to help you find quick answers to common inquiries about our products and services. If you don't find the information you need here, please don't hesitate to reach out. Our team is readily available via live chat for immediate assistance or you can visit our Contact Us page for more contact options. We're here to help ensure your experience with us is smooth and informative!
Welcome to Our FAQ Page!
What types of pneumatic tools do you offer?
We offer a wide range of pneumatic construction tools, including rock drills, pavement breakers, spike drivers, clay diggers, demolition tools, chipping hammers, scalers, backfill tampers, and many more.
What are your office hours and location?
We are open Monday though Friday from 5am until 4pm, Pacific/Los Angeles time. Our address is 16015 Valley View Ave. Santa Fe Springs, CA 90670. Call us at +1(562)802-0255.
Do you supply parts for tools from other manufacturers?
Yes, we provide replacement parts for a variety of manufacturers including American Pneumatic Tools, Chicago Pneumatic, Gardner Denver, and others. We can help you find the right part for a vast array of equipment.
How can I find the right part if I don’t know the part number?
Try our "Find Your Part" tool or contact us with the details you have about the tool and the part you need, and our experts, led by Mr. Kitahara, will help you identify the correct part.
What is your return policy?
Our return policy allows you to return or exchange any product within 30 days of purchase, provided it is unused and in its original packaging. For defective items, please contact us immediately for a replacement or refund. Additional details and conditions are available upon request.
How quickly can I expect my order to ship?
Most orders ship within 1 business day. The delivery time may vary depending on your location and the shipping method selected.
Do you offer repair services for pneumatic tools?
Yes, we provide repair services for all types of pneumatic tools. Our skilled technicians can help get your tools back in working condition quickly and efficiently.
Can I get technical support for tools I purchase from you?
Absolutely. We offer comprehensive technical support for all our products. Our team is available to assist you with any questions or issues you may have.
What warranties do you offer on your tools and parts?
- Our products come with a warranty that varies depending on the manufacturer and product type. Please contact us for specific warranty details for the items you are interested in.
How can I set up a corporate account for frequent orders?
- For corporate accounts and frequent orders, please complete the Corporate Accounts Application or contact our sales team. We offer customized solutions and pricing to meet the needs of our business clients.
What payment methods do you accept?
- We accept a variety of payment methods, including major credit cards, bank transfers, and PayPal. Contact us for more details or if you need to arrange alternative payment methods.
Can you bill by invoice for corporate accounts?
- Yes we can provide net 30 term invoices for corporate accounts. if your company is interested in setting up a corporate account with us to take advantage of payment terms like net 30, please fill out our online application and our team will contact you to finalize setting up an account. Or call us, and we’ll guide you through the process and provide all the necessary details to establish an account tailored to your business needs. you can reach us via our contact page or start a live chat for immediate assistance. we're here to make your experiences as convenient as possible!
